前臺接待+雙休+五險一金
面議
年終獎
包食宿
有提成
全勤獎
晉升快
工作性質(zhì)全職
職位類別其他職位
招聘人數(shù)2人
學歷要求大專
工作經(jīng)驗不限
性別要求女
用工形式不限
技能等級
年齡要求22-35
試用期無
工作地點江蘇省/泰州市
職位描述
job overview職位概述
· Responsible for establishing and maintaining mutual understanding and goodwill between Japanese guests and management.
· 負責建立和保持客人與管理層之間的相互理解和友好關系。
At Holiday Inn we want our guests to relax and be themselves which means we need you to:
· Be you by being natural, professional and personable in the way you are with people
· Get ready by taking notice and using your knowledge so that you are prepared for anything
· Show you care by being thoughtful in the way you welcome and connect with guests
· Take **** by showing initiative, taking ownership and going the extra mile
在假日酒店****reg;，我們希望賓客能盡情放松、做回自己，這意味著我們的團隊成員要做到：
· 展現(xiàn)真我：在與他人接觸時真實自然、形象專業(yè)、積極樂觀
· 時刻準備：注意觀察周圍的事物，運用自己的知識，做好應對任何事情的準備
· 體現(xiàn)關愛：對賓客關切周到、熱誠歡迎并與他們心意相通
· 積極行動：積極主動、盡職盡責并且要多做一步
Duties and Responsibilities工作職責
· Plan and co-ordinate the provision of friendly, efficient services to guests
· 進行相關計劃和協(xié)調(diào)工作，以確保向客人提供友好和高效的服務
· Schedule activities for guests
· 安排客人的活動日程
· Plan and co-ordinate all promotional activities targeting clients
· 計劃和協(xié)調(diào)所有針對客戶的促銷活動
· Trace relevant statistics about clientele
· 對客戶的相關統(tǒng)計數(shù)字進行跟蹤
· Co-ordinate and supervise all activities for guests
· 協(xié)調(diào)和監(jiān)督對客人開展的所有活動
· Assist with check-ins/check-outs of clients
· 協(xié)助客人辦理入住和退房手續(xù)
· Greet Guests upon arrival
· 在客人抵店時進行迎接
· Room Guests
· 為客人安排客房
· Cover guest relations desk
· 負責客戶關系臺的工作
· Assist guests with airline bookings and re****ation’s
· 協(xié)助客人進行航班預訂和確認
· Assist all departments in being receptive to the needs of guests
· 協(xié)助所有部門滿足客人的各種需求
· Assist staff with foreign language and culture
· 如有必要，可參加一些相關招待活動
· Plan and conduct group and function rundown meetings
· 計劃并召開關于團組和活動的總結會
· Assist in any other duties when required by the Guest Relations Manager
· 按照客戶經(jīng)理的要求對其它任務進行協(xié)助
· Assist with translations (information; guest directory; menus etc) as required
· 按要求協(xié)助翻譯（信息、客戶名單、菜單等）
· Provide feedback from Guests to Front Office Manager for ****
· 將從客人處得到的反饋向前廳部經(jīng)理匯報，以期采取相應行動
