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job overview職位概述 · Responsible for establishing and maintaining mutual understanding and goodwill between Japanese guests and management. · 負(fù)責(zé)建立和保持客人與管理層之間的相互理解和友好關(guān)系。 At Holiday Inn we want our guests to relax and be themselves which means we need you to: · Be you by being natural, professional and personable in the way you are with people · Get ready by taking notice and using your knowledge so that you are prepared for anything · Show you care by being thoughtful in the way you welcome and connect with guests · Take **** by showing initiative, taking ownership and going the extra mile 在假日酒店****reg;，我們希望賓客能盡情放松、做回自己，這意味著我們的團(tuán)隊(duì)成員要做到： · 展現(xiàn)真我：在與他人接觸時(shí)真實(shí)自然、形象專業(yè)、積極樂(lè)觀 · 時(shí)刻準(zhǔn)備：注意觀察周圍的事物，運(yùn)用自己的知識(shí)，做好應(yīng)對(duì)任何事情的準(zhǔn)備 · 體現(xiàn)關(guān)愛(ài)：對(duì)賓客關(guān)切周到、熱誠(chéng)歡迎并與他們心意相通 · 積極行動(dòng)：積極主動(dòng)、盡職盡責(zé)并且要多做一步 Duties and Responsibilities工作職責(zé) · Plan and co-ordinate the provision of friendly, efficient services to guests · 進(jìn)行相關(guān)計(jì)劃和協(xié)調(diào)工作，以確保向客人提供友好和高效的服務(wù) · Schedule activities for guests · 安排客人的活動(dòng)日程 · Plan and co-ordinate all promotional activities targeting clients · 計(jì)劃和協(xié)調(diào)所有針對(duì)客戶的促銷活動(dòng) · Trace relevant statistics about clientele · 對(duì)客戶的相關(guān)統(tǒng)計(jì)數(shù)字進(jìn)行跟蹤 · Co-ordinate and supervise all activities for guests · 協(xié)調(diào)和監(jiān)督對(duì)客人開(kāi)展的所有活動(dòng) · Assist with check-ins/check-outs of clients · 協(xié)助客人辦理入住和退房手續(xù) · Greet Guests upon arrival · 在客人抵店時(shí)進(jìn)行迎接 · Room Guests · 為客人安排客房 · Cover guest relations desk · 負(fù)責(zé)客戶關(guān)系臺(tái)的工作 · Assist guests with airline bookings and re****ation’s · 協(xié)助客人進(jìn)行航班預(yù)訂和確認(rèn) · Assist all departments in being receptive to the needs of guests · 協(xié)助所有部門滿足客人的各種需求 · Assist staff with foreign language and culture · 如有必要，可參加一些相關(guān)招待活動(dòng) · Plan and conduct group and function rundown meetings · 計(jì)劃并召開(kāi)關(guān)于團(tuán)組和活動(dòng)的總結(jié)會(huì) · Assist in any other duties when required by the Guest Relations Manager · 按照客戶經(jīng)理的要求對(duì)其它任務(wù)進(jìn)行協(xié)助 · Assist with translations (information; guest directory; menus etc) as required · 按要求協(xié)助翻譯（信息、客戶名單、菜單等） · Provide feedback from Guests to Front Office Manager for **** · 將從客人處得到的反饋向前廳部經(jīng)理匯報(bào)，以期采取相應(yīng)行動(dòng)